Return & Exchange Policy
At AquaLyna, we truly care about your satisfaction. We gladly accept returns within thirty (30) days of your order’s delivery date for all hair extensions that haven’t been opened, worn, or tampered with. You can choose an exchange, store credit, or refund.
Each AquaLyna Hair Extension system includes a tester in the box. Use this piece to see if the color is a good match. Remember, the tester is part of the full set and must be returned in its original condition with your order for an exchange, store credit, or refund.
HOW DO I RETURN MY ORDER?It's simple! Just reach out to our friendly Customer Support Team to get started. Call us at 866-638-3312 or email us at hi@AquaLyna.com
DO I HAVE TO PAY FOR RETURN SHIPPING?If you're returning your order, you’ll be responsible for the shipping costs. You can choose any courier you like, but we recommend using one that includes tracking to ensure your package doesn’t get lost.
WHAT SHOULD I INCLUDE IN MY RETURN PACKAGE?Please include a copy of your packing slip or order confirmation. This helps us quickly identify your return and process it smoothly.
Don’t forget, the tester sample is part of the full set and needs to be returned with your order. Please keep the tester in its original condition—no dyeing, toning, cutting, curling, straightening, or washing.
Exchange
WHEN WILL I RECEIVE MY EXCHANGE?We know you’re excited to get your new extensions, so we aim for a speedy turnaround. Once we receive and inspect your return, we’ll ship your new exchange order within one (1) business day. Exchange orders are shipped free with ground shipping. If you need it faster, you’ll be responsible for the express shipping costs.
WHAT IF MY EXCHANGE IS FOR AN ITEM OF LOWER VALUE?No worries! We’ll issue a store credit for the remaining value. Both the exchange and store credit will be processed within one (1) business day after we receive and inspect your return.
Store Credit
WHEN WILL I RECEIVE MY STORE CREDIT?We’re quick! Once we receive and inspect your return, your store credit will be issued within one (1) business day. You’ll receive an E-Gift Card via email.
DOES MY STORE CREDIT EXPIRE?
Yes, it expires one (1) year from the date it’s issued. If you lose your store credit code, contact our Customer Support Team at hi@AquaLyna.com, and we’ll resend it to you.
Refund
When Will I Receive My Refund?
As soon as we receive and inspect your return, we’ll process your refund within one (1) business day. The refund will be issued to your original payment method. Please note, it may take a few days for the refund to appear on your statement, depending on your bank.
What If I Paid with Gift Card/Store Credit?
If you paid with a gift card, the refund amount will go back to the gift card. If you don’t have the gift card anymore, contact our Customer Support Team, and we’ll help you out.
More FAQ
CAN I RETURN OR EXCHANGE AN OPENED SET?
Unfortunately, no. Human hair extensions are considered hygienic products by law. For the safety of all our customers, we do not accept returns of opened items. We’ll inspect your package upon arrival to ensure the security seal is intact. If the seal is broken, we cannot issue a store credit, exchange, or refund, and we’ll return the product(s) to you. If you have any questions, email us at hi@AquaLyna.com.
HOW DO I KNOW IF THE SHADE IS A GOOD MATCH WITHOUT OPENING THE SECURITY SEAL?
We understand it can be tricky to match colors from your screen. That’s why every AquaLyna Extensions box includes a tester sample in the top compartment. This sample shows the exact color and length of the extensions, so you can check if it’s a perfect match without opening the main package.
For more than a decade,
our team has dedicated itself to refining and innovating top-tier hair extension systems tailored for at-home usage. Originating and honed within the salon environment, AquaLyna offers a user-friendly application method for stunning hair enhancement in the comfort of your own space.
Continuously at the forefront of the industry, we relentlessly strive to redefine the possibilities of hair extensions for our valued clientele.